Refund policy
Return Policy – Deals Store
At Deals Store, we offer a free 30-day return policy, allowing you 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging.
How to Start a Return
To initiate a return, you can submit a request via our return portal or contact us directly at 804-400-0031. If your return is accepted, we’ll provide a free return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted.
For any questions regarding returns, feel free to contact us at info@dealsstore.com.
- Restocking Fee: None
- Return Shipping Cost: Free
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We’ll work promptly to resolve the issue.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions about a specific item, please contact us.
Exchanges
To exchange an item, the quickest option is to return the original item. Once the return is accepted, place a separate order for the new item.
European Union 14-Day Cooling-Off Period
For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a justification. Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, you will be refunded to your original payment method within 3 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If it has been more than 15 business days since your return was approved and you haven't received your refund, please contact us at info@dealsstore.com.
Contact Information:
Phone: 804-400-0031
Email: info@dealsstore.com
Address: 2601 Maury Street, BLDG 7, Richmond, VA 23224, USA